Shipping policy

Please read our shipping policy carefully before placing an order. The following terms govern all shipping, delivery, logistics and customs rules for all orders placed on this website.

1. Shipping Coverage & Service Regions

We provide international shipping services to most countries and regions around the world. All products are available for global delivery unless specified otherwise on individual product pages. We reserve the right to restrict shipping to certain regions due to local regulatory restrictions, logistics limitations or policy adjustments.

2. Order Processing & Handling Time

All paid orders undergo verification, inspection and packaging procedures before shipment. Standard order processing time is 1 to 3 business days. Processing time does not include weekends, public holidays, customs inspection delays or unexpected logistics suspensions.

3. Standard Delivery Timeframe

International delivery times vary according to destination country, logistics routes and regional transportation conditions. Standard global shipping takes 7 to 25 business days after dispatch. Delivery delays may occur due to peak seasons, local postal efficiency, customs clearance or uncontrollable international logistics factors.

4. Shipping Fee & Free Shipping Rules

Shipping fees are calculated based on order quantity, product weight, volume and delivery destination. We offer regular free shipping promotions with specific spending thresholds. All shipping charges and promotional rules are final and subject to the latest store settings at the time of order placement.

5. Customs Duties & Import Taxes

All international cross-border orders may be subject to local import duties, value-added taxes and customs handling fees. Any customs-related charges are the sole responsibility of the customer. We do not cover tariffs, tax fees or return costs caused by customs refusal or detention.

6. Logistics Tracking & Order Updates

Once your order is dispatched, a valid tracking number will be sent to your registered email address. Customers can monitor delivery status through official logistics platforms. We provide regular logistics follow-up support and assist with tracking inquiries within a reasonable time limit.

7. Shipping Exceptions & Delay Disclaimer

We are not liable for delivery delays, package detention, temporary suspension or transportation abnormalities caused by customs inspection, local policy restrictions, extreme weather, third-party carrier errors or other force majeure situations beyond our control.

8. Contact Information

If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade Name: SPACE CITY LIMITED
Phone Number: +852 91234567
Email: info@spactech.shop
Physical Address: Flat 901, 9/F, CRE Centre, 889 Cheung Sha Wan Road, Cheung Sha Wan, Kowloon

For any shipping-related questions, order inquiries, logistics issues, or after-sales support, customers may contact our official customer service team through the store’s dedicated contact channels. We will respond to all valid inquiries in a timely manner during normal service hours.